Job Process Overview

Step 1: Initial Interview

Working with us always starts with the initial interview. During this time, you meet with a member of the design team to get to know each other. After all, you’ll be working closely with us for the next couple months and it’s important that we’re comfortable talking to each other! 

This initial interview gives you the chance to discuss your remodeling goals and determine whether we’re right for you. 

You can expect that we’ll ask what you want done, your time frame, and your budget. It is important that you have defined these details for yourself before our meeting. We cannot tell you what your budget should be, because only you know what you’re comfortable spending. However, we will assess whether your project can be completed within your budget or if your remodel needs to be broken up into phases.

At this time, we will not be delving into design advice or exact costs. Instead we will go over who we are and what we do, so you can make an informed decision about whether you want to hire us!

Step 2: Design 

(Average time 6-8 weeks)


This is the really collaborative part of the process! We want you to be comfortable to share your opinions and express yourself. We’re remodeling your home. You are going to live in it, not us. It is important that it represents you! 

Don’t feel like you have to design the space, that’s what we’re here for. But we do want you to feel open to talk about what you like and what you don’t. Our design team is trained in listening to your thoughts and creating a design that you will love.

Retainer request and contract

If you decide to move forward with us then we send out a retainer request and contract. After we have taken the retainer and the contract is signed, we are able to start work. 

You will then have access to your personal client dashboard. This is private portal that includes project progress updates, material approvals, estimates, scheduling, invoicing, and progress pictures. 

The online dashboard is a convenient and digital way to stay in communication with your project manager and stay up to date on the progress of the project.

Measure

Then, we will schedule a time for a member of our design team to come out and measure the space. During this meeting we will measure anything relevant to the scope of work or future phases we may have discussed. This is also when we’ll take before pictures for reference.

This tends to be a painless process for you, as it is usually only about an hour long and doesn’t require much of your attention. (We’ll just need access to the space).

After we leave, we start initial floor plans immediately so we can generate drawings to-scale.


Floor plan presentation

The next time we meet, we will present floor plan drawings of the relevant spaces. 

The floor plan is incredibly important to the design process. We cannot continue building the full design until we know the floor plan is right, because everything is centered around it!

‍Concept presentation

The next step is the concept presentation. The purpose of this meeting is to show the concept of the design, but not necessarily the actual selections. This let’s you have an idea of what we were thinking. We do this early on to make sure we’re on the right track. 

Throughout the meeting, you will have the opportunity to tell us what is right and what isn’t. That way hopefully you can get excited by some elements and correct others. 

By now we can show you how we intend to break out your budget. We won’t have exact numbers until materials are chosen and the trades (electricians, contractors, etc.) have given us estimates, but we have a rough estimate of how much of your budget will be devoted to each element. 

This is used when we are making material choices later to determine if we are staying on budget with each choice.

Trade Day

About 10 days after the concept presentation, we will schedule a day to bring out each of the trades (electricians, general contractors, tilers, painters, etc.) that might need to give input in the construction of the job. By gathering bids and any relevant job details early on, we find that there are fewer surprises during construction!

It generally takes 2-3 weeks to gather all of the trades’ bids. While the trades are formulating their quotes, designers will be working with the you to decide on material selections (backsplashes, paint color, flooring, etc). The designer will combine the associated costs of your selections and combine them with the trade bids to build an accurate and complete quote.

This is the most time-intensive part for your project designer, they will keep you updated as much as possible.

Final Design Presentation 

Once all the selections are made and the trade bids have been collected, we have the final design presentation. We’ll go over the fully developed design, the time frame, and the exact cost of the project

We will discuss the construction schedule as well as the invoice schedule. Each of these are found in the client portal. You should have a good understanding of when each payment will be charged so you can be prepared. 

You will also digitally approve every item before we order any materials. 

We do not make selections or order materials in the middle of construction, because we don’t want you living with a space that’s torn apart longer than you have

Material Procurement and Documentation Finalization

After the final design presentation, where the selections have been confirmed, we prepare for the construction phase. During this time we purchase and acquire all of the specialty construction materials and design selections, create your client binder, finalize construction drawings, and secure the permits for your job. 

We make sure to get our hands on all of the materials prior to the start of construction, so we don’t have to stop in the middle of construction to wait for your selections. 

During this time, it can be a little frustrating to feel like nothing is happening. If there are moments of no contact, know there is a lot of work going on behind the scenes. You are more than welcome to reach out to find out what is going on though. We are happy to share!

Step 3: Construction 

(Average time 12-16 weeks)

Construction Kickoff Meeting

About a week before construction starts, you will meet with the project manager and the construction manager. We will walk through the home and discuss what construction will look like for your project. Construction can be stressful, it is much easier if you have a know what to expect. 

This is also a time that we can answer any questions you might have about how to prepare your space. 

Construction Starts

Every job is different and requires different aspects of the building process. 

Depending on your scope this could involve demolition, framing, drywall, texture, paint, plumbing, electrical, and/or finish work (cabinetry, countertops, tile, flooring).

We have a full construction team that takes care of nearly everything. We do hire subcontractors for specialty fields, so we can ensure everything is done properly. For example if you want a fireplace installed, we think it’s best to leave that to the pros. Don’t worry though, you won’t have to call or schedule any of that. We’ve got it covered!

The length of construction entirely depends on the scope of your project, but you should know what your time frame looks like before any construction begins. Plus we’ll be communicating any updates with you throughout the process.

Step 4: Finish 

(Average time 1-2 weeks)

Decor Install

All decor items are shipped to our warehouse, where we’ll keep them safe until the construction is complete. We store everything, so they do not get dirty or damaged during construction. 

Then we’ll assemble and install all of the decor at once with white glove delivery. After we have the bulk of the items (sofas, draperies, artwork, etc) installed, we incorporate all of your collectibles and accessories into the space.

We like to call this the final layer to the cake for your job. It might feel superfluous at first, but allowing us to fully dress out your brand-new space will give you that finished feel. This is one of the major differences between hiring a full-service, white glove interior design team versus a general construction crew. If you let us hang your pictures, install your furniture, and even place your pillows on the couch, you get to have that all-too-satisfying final reveal!

Touch-ups

After the construction has been completed and the decor is installed, we will walk through the space with you. We ask that you make a final punch list of small to-do’s that you’d like completed before we finish the job. 


We take the next week to complete the touch-ups that you’ve requested.

Final Walkthrough

After the punch list is completed, there is one final walkthrough with you so you can approve the work.

You are given your client binder to reference. It will include any info you may need about your space, such as care and maintenance sheets, name of paints used, our contact info, and information about our warranty. 

All of our construction work includes a 1-year warranty. You don’t have to worry about us disappearing after a job. We are here! If there’s an issue with the remodel down the line, we would love to have an opportunity to make it right.

You’ll hear from us 90-days and 9-months after the completion of the job to follow-up on how you’re enjoying your new space!


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